DodoGrid Support
DodoGrid is an iPhone and iPad app for creating, editing, and exporting patterns for physical beads. If you have a problem while using it, please contact us as follows.
Support Email
What to Include When Contacting Us
- Your device model and iOS / iPadOS version.
- Your DodoGrid version and the steps that caused the problem.
- Relevant screenshots or error messages. Do not send your Apple ID password, verification codes, or complete payment credentials.
Common Questions
- Purchases or restoring purchases: First confirm that the device is signed in with the Apple ID used for the purchase, then tap “Restore Purchases” on the membership page.
- Deleting your account: Delete it in account settings. Deleting your account does not automatically cancel a subscription managed by Apple.
- Local patterns: Export important patterns before deleting the app, or actively use cloud backup while your Pro membership is active.